Grievance Redressal Process
At Maha Tradings, we prioritize exceptional investor service and strive to maintain high standards across all touchpoints. Effective and prompt service is crucial for maintaining investor relationships and satisfaction, especially within our Direct-to-Investor model.
Our Commitment to Investor Service
Our grievance redressal process is designed to address and resolve investor complaints efficiently, ensuring ongoing service improvement through a structured framework. We believe in maintaining transparency and accountability in all our interactions with investors.
Principles of Our Grievance Redressal Policy
Fair Treatment
Investors will always be treated with fairness and respect throughout the grievance process.
Timely Resolution
Complaints and queries will be handled promptly and courteously within specified timeframes.
Efficient Handling
All issues will be addressed with efficiency and fairness to ensure quick resolution.
Good Faith
Our investment advisors and staff will act in good faith and with the best interests of the investors in mind.
Grievance Redressal Mechanism
If you have a query or experience a deficiency in service, which may include inadequate explanations or staff attitude, you are entitled to seek clarification or lodge a complaint.
Initial Contact
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst.
Escalation to Research Analyst
Clients can write to the Research Analyst at info@mahatradings.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team.
The client can expect a reply within 10 business days of approaching the Research Analyst.
SEBI SCORES Portal
In case you are not satisfied with our response, you can lodge your grievance with SEBI at SCORES portal or you may also write to any of the offices of SEBI.
ODR Portal
ODR Portal could be accessed, if unsatisfied with the response. This portal harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.
SEBI SCORES Portal
If you are not satisfied with our response, you can lodge your grievance with SEBI at the SCORES portal or write to any of the offices of SEBI. SCORES (SEBI Complaints Redress System) is a web-based centralized grievance redress system of SEBI.
Online Dispute Resolution (ODR) Portal
Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market".
A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.
Contact Information
Phone Support
+91 8879392530Email Support
info@mahatradings.comResponse Time
Within 10 business days
Complaint Methods
Written, Oral, or Telephonic
Important Notice
We are committed to resolving your grievances promptly and fairly. Please provide complete details when submitting your complaint to help us serve you better. All complaints will be handled with confidentiality and in accordance with regulatory guidelines.
Need to File a Grievance?
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